Effective Date: March 30, 2026
1. Introduction
Gilmore Pharmacy (“we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our pharmacy, website, and services. We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial healthcare privacy standards.
2. Information We Collect
We collect only the information necessary to provide safe, effective, and compliant pharmacy services.
a) Personal Information
- Name, date of birth, address
- Phone number and email address
- Personal Health Number (PHN)
b) Health Information
- Prescription records and medication history
- Allergies, medical conditions, and treatment details
- Clinical notes and pharmacist assessments
c) Billing & Insurance Information
- Payment details
- Insurance provider information and claim details
d) Website & Digital Information
- Information submitted through contact forms
- Email subscription and marketing preferences
- Website usage data (cookies, analytics tools)
3. How We Use Your Information
We use your information to:
- Dispense medications accurately and safely
- Provide clinical pharmacy services and consultations
- Communicate with you regarding prescriptions, refills, and care
- Process payments and insurance claims
- Maintain records as required by law and regulatory bodies
- Improve our services, website functionality, and patient experience
4. Consent
Your consent is required for the collection, use, & disclosure of your personal information.
Consent may be express or implied, depending on the nature of the service. By using our services or website, you consent to this Privacy Policy. You may withdraw consent at any time, subject to legal or regulatory limitations.
5. Disclosure of Information
We do not sell or rent your personal information.
We may disclose your information to:
- Pharmacists and healthcare professionals involved in your care
- Insurance providers for billing and claims processing
- Regulatory authorities (e.g., College of Pharmacists of BC) as required
- Authorized third-party service providers (e.g., pharmacy systems, secure IT platforms) under strict confidentiality agreements
6. Data Security
We implement appropriate administrative, technical, & physical safeguards to protect your information, including:
- Secure pharmacy management systems
- Encrypted data storage and transmission
- Restricted, role-based access to sensitive information
- Compliance with Canadian privacy and healthcare data standards
7. Retention of Information
We retain personal and health information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, regulatory, and professional obligations
When no longer required, information is securely destroyed or anonymized.
8. Your Rights
You have the right to:
- Access your personal and health information
- Request corrections to inaccurate or incomplete records
- Withdraw consent where applicable
- Request details about how your information is used or disclosed
Requests may be subject to identity verification and applicable legal requirements.
9. Cookies & Website Tracking
Our website may use cookies & analytics tools (such as Google Analytics) to:
- Improve website performance and user experience
- Understand visitor behavior
- Support marketing and service optimization
You can disable cookies through your browser settings.
10. Third-Party Websites
Our website may contain links to third-party websites. Gilmore Pharmacy is not responsible for the privacy practices or content of those websites.
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. The most current version will always be available on our website.
12. Contact Us
If you have questions, concerns, or requests regarding your personal information, please contact:
(604) 568-8383